Refund & Cancellation Policy
Refund, cancellation, and replacement terms for handling charges paid to Devi Sridevi Enterprises.
1. Cancellation Policy
We understand that personal schedules can change. You may cancel your order at any time before your plants are packed and dispatched to your selected pickup counter. - To request a cancellation, please email us at orders@devisridevi.com or contact us at +91 90000 00000 with your Order ID (e.g., DSE-2026...). - Once an order has been marked as Packed or Ready for Pickup at your designated counter, cancellations cannot be processed because living saplings have already been prepared and allocated.
2. Full Refund Eligibility
You are entitled to a 100% refund of the handling charge in the following situations: - You cancelled your order before it was packed. - The specific plant species you reserved is unavailable due to unexpected nursery shortage, and you do not wish to select an alternative plant. - The pickup counter selected was temporarily closed or unable to distribute saplings during the festival window.
3. Refund Timeline & Processing
- Once your refund request is verified and approved, we will initiate the refund through our payment gateway (Razorpay) within 1 to 3 business days. - The refunded amount is automatically credited back to the original source of payment (UPI ID, Debit Card, Credit Card, or Net Banking account). - Depending on your issuing bank or UPI application, the refund typically reflects in your bank statement within 5 to 7 working days.
4. Plant Health & Inspection at Counter
- Devotees are requested to inspect their sapling carefully at the pickup counter before leaving. Our counter volunteers will happily provide another healthy sapling from available stock if you have any concern. - If you discover transit damage or distress within 48 hours of collecting your sapling, please email a photograph to orders@devisridevi.com. We will gladly arrange a complimentary replacement at our counter or refund the handling fee.
5. Uncollected Orders
Plants are living beings requiring daily care and sunlight. If an order is not collected within the specified 7-day pickup window, and we receive no communication from you, the reserved sapling will be transferred back to the community nursery to preserve its health. Handling fees for abandoned/uncollected orders without prior notice are non-refundable.
6. Support & Inquiries
For any questions or assistance with cancellations and refunds: - Email: orders@devisridevi.com - Phone: +91 90000 00000 - Support Timings: 9:00 AM – 7:00 PM, all days